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PRIVACY POLICY

OVERVIEW

This Privacy Policy establishes the terms and conditions under which HUNTER & CO. LONDON LTD. (hereinafter “Hunter & Co.” or “us” or “we”), with registered address at 85 Great Portland Street, London, W1W 7LT, uses and protects any personal data and information that the customer (hereinafter “you”) gives Hunter & Co. when using the website, www.hunterandcostore.com (hereinafter, “the Site”).

Hunter & Co. is committed to ensuring that your privacy is protected as your privacy is very important to us. Should we ask you to provide certain information by which you can be identified when using this Site, then you can be assured that it will only be used carefully, lawfully and in accordance with the Data Protection Act 1998. We pledge to handle your data fairly and legally at all times. We are also dedicated to being transparent about what data we collect about you and how we use it.

This Privacy Policy applies when you visit our Site online or via your mobile device. The policy provides you with information about:

  • How we collect and use your information
  • Who do we share it with
  • Marketing messages
  • Seeing adverts online
  • How we protect your data
  • How long we keep your data
  • Your rights
  • How to contact us

Hunter & Co. reserve the right to change this Privacy Policy at any time by updating this page, so please check this page from time to time to ensure that you are happy with any changes. If we make material changes to this Privacy Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

When using the Site, each time you provide us with or it is necessary for us to access any kind of information which, due to their characteristics, allow us to identify you, whether for purposes of browsing, purchasing our products or using our services or functionalities, you will be subject to this Privacy Policy, along with the Cookies Policy, which are applicable at all times and should be reviewed to ensure you agree with them.

 

HOW WE COLLECT AND USE YOUR INFORMATION

We use your information in a number of different ways and what we do with it depends on the information. You do not have to give us any personal information but if you decide not to you may not be able to buy from our Site and you are unlikely to receive our optimal customer experience.  

We process your personal data to meet our legal, statutory and contractual obligations and to provide you with our products and services.

 

THE PERSONAL DATA WE COLLECT IS AS FOLLOWS:

  • Your name, email and telephone.
  • Your organisation details, if provided.
  • Your addresses, payment details and any other data you provide as required for processing your orders and returns. Please note we do not store your payment details from online transactions.
  • Your on-site browsing behaviour, including the products and pages you have viewed, IP address and browser details etc.
  • Communication between us, including emails, text messages and telephone calls.
  • Gift card details.

Any other data collection is detailed at the point it is collected in a separate notice.

 

HOW WE USE YOUR DATA
We use your name and contact details to:

  • Deliver your purchases to you
  • Send you service messages by text, e-mail or through social media, such as order updates
  • Send you information by email or text about our new products and services
  • Prevent and detect fraud
  • Show you adverts as you browse the web
  • Find out what you and our other customers like

We use your payment information to:

  • Take payments and give refunds
  • Prevent and detect fraud

We use external payment systems such as Shopify Pay to process all our online payments. All these systems have their own security. We do not store your credit card details and we do not store your card’s security/CVV code.

We use your contact history with us (phone, email, post) to:

  • Provide customer service and support 

We use your purchase history and saved basket items to:

  • Sell you products
  • Provide customer service and support and handle returns/exchanges
  • Find out what you and our other customers like

We use information when you browse our website using your phone or computer to:

  • Improve our website by noting your IP address and device type
  • Protect our website
  • Show you products that are relevant to you via a personalisation engine

We use information from accounts you link to us through Facebook, Instagram and Twitter to:

  • Provide you with product recommendations 
  • Show you adverts for relevant products 

We use your responses to surveys, competitions and promotions to:

  • Run the survey, competition or promotion
  • Improve our customer service to you
  • Improve our product range

 

SHARING YOUR INFORMATION

We do not, and will not, sell any of your personal data to any third party. This includes your name, address, email address or credit card information. We want to earn and maintain your trust and we believe this is absolutely essential in order do that.

We do however share your data with the following categories of companies as an essential part of being able to provide our services to you:

  • Companies that require information to get your purchases to you, such as delivery companies, finance providers and payment service providers
  • IT companies who support our website and other business system
  • Professional service providers such as marketing agencies, advertising partners, Trustpilot review site and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Google, Facebook and Instagram to show you products that might interest you while you're browsing the internet. We'll also use your data to identify other internet users who share similar interests. This is based on your acceptance of cookies on our website. For more information about the cookies we use, please see cookie policy. 
  • External payment providers where you choose to use their payment service (Shopify Pay)

 

MARKETING MESSAGES

If you have agreed we will send you marketing messages by email, to keep you aware of what we’re up to and to help you see and find our products.

 

HOW TO STOP MARKETING MESSAGES FROM US

You can stop receiving marketing messages from us at any time. You can do this by clicking on the ‘unsubscribe’ link in any email or by contacting us directly (see our Contact Us page)

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages but please be aware that it may take a few days for all our systems to be updated and that you may receive messages from us while we process your request.

Stopping marketing messages will not stop service communications such as order updates or customer service messages.
 

ONLINE ADVERTS

We engage in online advertising to keep our customers aware of what we are up to and to help you see and find our products more easily.

We target advertising banners and ads to you when you are on other websites and we do this using a variety of digital marketing networks and ad exchanges. We may use a range of advertising technologies and mobile identifiers, as well as specific services offered by some sites and social networks.

The banners and ads you see will be based on information we hold about you.

 

HOW WE PROTECT YOUR DATA

We take your privacy and data security seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place

We secure access to all transactional areas of our websites and apps using 'https' technology.

We regularly monitor our system for possible vulnerabilities and attacks using security metrics.

 

KEEPING YOUR DATA

We will hold on to your information for as long as you have your account or for as long as it is needed to be able to provide the services to you.

If for any reason we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions, we may keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

 

YOUR RIGHTS

Regarding your personal information you have:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it
  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator (the Information Commissioner’s Office in the UK) but we hope you would contact us first so we can resolve any issues for you

 

HOW TO CONTACT US

If you would like to contact us for any of the following reasons:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

Then please do so via post at

Hunter & Co. London Limited

85 Great Portland Street

London

W1W 7LT

United Kingdom

By phone on +44 203 868 0780

or by email at support@hunterandcostore.com

 

INFORMATION ON COOKIES

A cookie is a small text file containing your browsing information which asks permission to be placed on your computer’s hard drive, computer mobile or other device when visiting a website. Once you agree, the cookie file is added and the cookie helps to analyse web traffic and permits a website to recognise a user’s device.

We use cookies to help us analyse data about web page traffic with the main purpose of making your browsing experience easier on our Site and enabling us to improve our Site by monitoring which pages you find useful and which you do not. This information is only used for statistical analysis purposes and the data is removed from the system. A cookie does not in any way give us access to your device or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Please read our Cookies Policy to find out more about the cookies we use, their purpose, and other relevant information.

There are two types of cookies as described below:

  • Permanent Cookies – these cookies are stored as a file on your device for a specified period of time, but no longer than 12 months. They are activated every time you visit the website in which the specific cookie was created.
  • Temporary Session Cookies – these are temporary cookies that enable website operators to connect the actions of a user during a browser session (from when an Internet browser window is opened until it is closed). Session cookies are deleted when the browser is closed.

We use permanent cookies to store your details if you select "Remember me" when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your basket.

You can easily erase cookies from your device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your device.

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
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