DELIVERY POLICY
FREQUENTLY ASKED QUESTIONS
HOW MUCH IS DELIVERY?
Mainland UK
Delivery is £5.95 for all orders below £75 and free for all orders over £75 to any addresses in Mainland UK (except for Northern Ireland, Scottish Highlands and Islands).
Northern Ireland
Delivery is £8.99 for all orders with 2 items or less and £14.99 for all orders with 3 items or more.
Channel Islands (Jersey, Guernsey, Isle of Man)
Delivery is £15 for all order below £100 and £25 for all over over £100.
Republic of Ireland
Delivery is £15 for all order below £100 and £20 for all over over £100.
Europe and Rest of the World
Please email us at support@hunterandcostore.com to get a delivery quote.
WHERE DOES HUNTER & CO. DELIVER TO?
Our online store is set up with delivery options to Mainland and Non-Mainland UK destinations only. However, we can deliver your order to anywhere in the world. To organise this or obtain a quote, please call our Customer Service on +44 203 868 0780 or email us at support@hunterandcostore.com.
Outside Mainland UK, we also deliver to Channel Islands, Northern Ireland, Isle of Wight, Isle of Man, Scottish Islands, and Isle of Scilly.
HOW LONG WILL IT TAKE TO DELIVERY MY ORDER?
In most cases, for Mainland UK addresses we will deliver your items to you within 2-3 days if you place your order by 2pm. However, our Art Prints and Rugs are subject to longer delivery times as they are print-on-demand, made-to-order or supplier dependent. Please refer below to the Delivery Charges and Timeframes section to understand what these delivery timeframes are.
Each product page will also include relevant delivery information, so please read them before you place your order.
WHAT IS THE DELIVERY PROCESS?
Once you have placed your order, you will receive an order confirmation from us detailing the items you have purchased, the quantity and price, and your delivery and billing addresses. Please review this email to ensure your order is correct. We will then get your order ready as quickly as we can, in line with this Delivery Policy.
Once your items have been despatched (when your order leaves the warehouse) we will send you a despatch confirmation email with a tracking number and link to our courier’s web page. Please note, that it can take some days before the tracking information is uploaded.
WHAT IF I WANT TO CANCEL MY ORDER AFTER I HAVE PAID FOR IT?
Unfortunately, we are unable to cancel your order once it has been received and processed by our fulfilment team. When you submit your order and the payment has been processed, it can no longer be modified or edited by our team in any way.
If we are unable to cancel your order, please contact our Customer Service at support@hunterandcostore.com or raise a return request to receive a refund of your purchase.
If the order has already been despatched, the delivery charges will not be refundable. If you cancel the order prior to despatch, the refund of your purchase will include the delivery charges.
GENERAL DELIVERY INFORMATION
Before you finalise and submit your order please ensure the delivery address is correct, as we will have to charge an additional fee should your order be despatched to an incorrect address provided by you.
Once your parcel has been delivered to you, please ensure you check each item carefully as unfortunately we are not able to accept any item back where the damage has occurred in transit and is not reported at the time of the delivery.
Only Monday to Friday are classed as working days with the exception of Public Holidays.
NEXT DAY DELIVERY
Next Day Delivery is available to Mainland UK addresses only for selected products.
For Next Day Delivery, the order must be placed by 2pm the day before. If a Next Day Delivery order is placed after 2pm on a Friday, it will not be despatched until the Monday, with the exception of Bank Holidays when it will be despatched on the Tuesday.
PART SHIPMENT OF AN ORDER
Please note that if there is an item in your order which is out of stock, but is due to arrive in our warehouse within 48 hours, your order will be held and despatched together. If your product is subject to Next Day Delivery, the delivery will take place using this service once the temporarily out-of-stock items become available. If the delay is longer than 48 hours your order will be part despatched. The delivery charge will only be taken once, even if your order is part shipped due to an item being back-ordered.
UNDELIVERED PARCELS OR DELAYED DELIVERY
Our carriers will deliver parcels with a maximum of two attempts per order over two consecutive working days before the parcel is considered undelivered and automatically returned to our warehouse. If the delivery is unsuccessful after two attempts (e.g. where you are not at the place of delivery at the designated time period or because the size of the parcel cannot be delivered into your home) and returned to our warehouse, you will incur the same delivery charges to send it out to you again.
You can request during the order process that your parcel is left with a neighbour or in a safe place. We will pass the details on to our carrier and they will make best endeavours to follow your instructions.
With the exception of certain made-to-order items that require longer production times, if you haven’t received your order within 10 working days after placing your order, please email us at support@hunterandcostore.com or call our Customer Service hotline on +44 (0)203 868 0780 and we will investigate the delay. Please accept our sincere apologies for any inconvenience caused.
DELIVERY CHARGES & TIMEFRAMES
The below table shows the delivery charges and timeframes for all our products, except Art Prints and Rugs. Please refer to the respective sections below for details of their specific delivery charges and timeframes.
If you are based overseas and would like to purchase one of our items, we are happy to deliver to a UK-based courier or freight company on your behalf, in order for you to arrange your delivery. To organise this, please call our Customer Service hotline on +44 203 868 0780 or email us at support@hunterandcostore.com.
Non-Mainland UK destinations include the Channel Islands, Northern Ireland, Isle of Wight, Isle of Man, Scottish Islands, and Isle of Scilly.
| Destination | Delivery Option | Timescale | Orders under £75 | Orders over £75 |
| Mainland UK | Next Day UK Delivery | Next working day | £5.95 | FREE |
| Non-Mainland UK | Non-Mainland UK Delivery | 2 – 5 working days | £15 | £15 |
ART PRINTS
Our art prints are print-on-demand using the best fine art Giclee printing method on high quality Hahnemuhle Photorag paper. Your art print will be printed, packaged and delivered directly to you by our printers as quickly as possible.
Please note if you purchase an art print in the same order as another product from our store, you will receive the art print separately as they are despatched directly from our printers.
|
Destination |
Delivery Option |
Timescale |
Orders under £75 |
Orders over £75 |
|
Mainland UK |
Standard UK Delivery |
2 – 3 working days |
£5.95 |
£5.95 |
| Non-Mainland UK | Non-Mainland UK Delivery | 2 – 3 working days | £15 | £15 |
RUGS
We endeavour to have all our in stock rugs shipped as quickly as possible. However, despatch time and shipping will vary depending on the supplier and whether the rug is in stock or made to order.
Hunter & Co. Rugs
| Destination | Delivery Option | Timescale | Orders under £75 | Orders over £75 |
| Mainland UK | Next Day UK Delivery | Next working day | £5.95 | FREE |
| Non-Mainland UK | Non-Mainland UK Delivery | 2 – 5 working days | £15 | £15 |
House of Dhurries Rugs
Please note if you purchase a rug from House of Dhurries in the same order as another product from our store, you will receive the rugs separately as they are despatched directly from House of Dhurries.
| Destination | Delivery Option | Timescale | Orders under £75 | Orders over £75 |
| Mainland UK | Standard UK Delivery | 5 – 7 working days | £5.95 | FREE |
| Non-Mainland UK | Non-Mainland UK Delivery | 5 – 7 working days | £15 | £15 |